Delivery & Returns

CARRIAGE CHARGES

All orders received before 4pm are usually dispatched the same day for next day delivery.

CARRIAGE FREE OVER £250 (excluding VAT)
(Except Isles, Northern & Southern Ireland, Scottish Highlands, Channel Islands & export orders)
Orders under £250         £5.95 + VAT
Orders under £50           £8.95 + VAT
Back orders                   £2.95 + VAT

Isle of Wight                  £6.95 + VAT

Two day delivery

Isle of Man                    £11.00 + VAT per carton
Scottish Highlands         £11.00 + VAT per carton
Northern Ireland           £11.00 + VAT per carton
Southern Ireland           £12.00 per carton
Channel Islands            £15.00 per carton

MINIMUM ORDER VALUE OF £75 APPLIES DURING THE PERIOD OF 1ST AUGUST - 30TH SEPTEMBER

DELIVERY

a) Innovation Trading reserves the right to fulfill orders by delivery installments.
b) No responsibility for goods damaged in transmit or short delivered will be accepted unless the customer informs us within 48 hours from time of delivery.
c) All deliveries are subject to carriage charges unless otherwise agreed.
d) Although all orders are sent out on a 24 hour next day delivery (except postal orders), this is an intention but not a guaranteed 24 hour delivery: As such carriage charges are not refundable where the carrier has failed to meet its obligations.

RETURN OF GOODS

a) Goods are not sold on a sale or return basis.
b) No returns may be made without prior authorisation from Innovation Trading.
c) Innovation Trading cannot accept returns if:
I) The garments are soiled or otherwise unsaleable
ii) The garments have been embroidered by third party embroiderers, where wrong colours have been dispatched
iii) The garments were made as a special order
d) A minimum handling charge of 15% will apply on returned garments subject to prior agreement, providing they are in their original packaging and are current stock.
e) Returned goods collected on behalf of customers using our carriers are subject to a charge of £9 + VAT per carton