**PLEASE NOTE THAT WE WILL BE CLOSING AT 1:45PM TODAY**

Delivery & Returns

CARRIAGE CHARGES

All orders received before 4:15pm are usually dispatched the same day for next day delivery.

FREE UK CARRIAGE ON ALL ONLINE ORDERS OVER £150* OR £250* FOR VERBAL/EMAILED ORDERS
(*Excluding VAT - Except Isles, Northern & Southern Ireland, Scottish Highlands, Channel Islands & export orders)

Online orders under £150                       £6.95 + VAT
Verbal/Emailed orders under £250         £6.95 + VAT
Orders under £50                                    £8.95 + VAT
Back orders over £50                              FREE

Isle of Wight                                             £7.95 + VAT

Two day delivery 

Isle of Man                                              £12.00 + VAT per carton
Scottish Highlands                                  £12.00 + VAT per carton
Northern Ireland                                      £12.00 + VAT per carton
Southern Ireland                                     £13.00 per carton
Channel Islands                                      £16.00 per carton

DELIVERY

a) Plain stock orders placed by the Buyer online or via email or telephone before 4.15pm are usually dispatched for next day UK mainland delivery.

b) All orders over £250 (excluding VAT) or online orders over £150 (excluding VAT) are carriage free for next day UK mainland delivery.

c) All carriage charges are subject to VAT at the current rate (where applicable).

d) The Seller may fulfil orders by delivery instalments; and each delivery constitutes a separate Contract.

e) Back-orders over £50 (excluding VAT) will be carriage free for UK mainland delivery.

f) The Buyer should ensure all boxes are present prior to signing for them as the Seller is not responsible for non-delivered packages that have been signed for.

g) Goods short delivered or damaged in transit should be reported to the Seller within 72 hours from receipt of goods.

h) Next day UK mainland delivery is not a guaranteed 24 hour delivery therefore the Seller will not refund or credit carriage charges (where applicable) where the carrier has failed to meet its obligations.

i) The Seller accepts no liability for any of the Buyers losses relating to either late, non-delivered or incorrectly delivered goods.

 

RETURN OF GOODS

a) The Seller does not operate on a sale or return basis.

b) The Seller will not accept any return without prior authorisation.

c) The Buyer should check the Goods carefully before processing. The Seller will not credit or refund for third party embroidery or print costs.

d) The Seller cannot accept returns that are:

i) soiled or otherwise unsaleable

ii) embroidered by third party embroiderers, where wrong colours have been dispatched in error

iii) made as a special order for the Buyer

e) The Seller charges a 20% handling charge on authorised returns subject to them being in their original undamaged packaging and are current stock.

f) Goods collected on behalf of the Buyer using the Sellers carriers are subject to a charge of £10 + VAT per carton.

g) Any Goods returned that are not from the Seller will be returned to the Buyer at their cost or disposed of.