PLEASE NOTE THAT WE WILL NOT BE OPEN ON FRIDAY 26TH APRIL 2019 DUE TO A RELIGIOUS FESTIVAL. WE WILL RE-OPEN ON MONDAY 29TH APRIL AT 10AM.

Innovation Terms & Conditions

Standard Terms & Conditions for the Sale of Goods

1. DEFINITIONS
a) In these Conditions:
“Buyer” is the purchaser of the goods.
“Contract” is any contract between the Seller and the Buyer for the sale and purchase of the Goods, incorporating these Conditions.
“Goods” are goods, products and services of any kind sold by the seller.
“Seller” is Innovco Trading Ltd T/A Innovation Schoolwear.

2. APPLICATION OF CONDITIONS & PRICES
This agreement supercedes all prior agreements, negotiations and discussions between the parties relating to it.
a) Goods are sold by the Seller on the following conditions and can only be varied by the Seller in writing.
b) All orders placed by the Buyer online or via email or telephone shall be subject to these conditions.
c) All prices are exclusive of VAT. VAT will be charged at the current rate where applicable.
d) The Sellers’ prices are subject to change without notice (due to exchange rate variances, duties and/or manufacturing costs).

3. PRICE BANDS
The Seller has a banding system whereby the more you spend, the more you save on their products and it is based on the Buyers spend per annum from January 1st to December 31st.
Band E £20,000 - £45,000
Band D £45,001 - £70,000
Band C £70,001 - £100,000
Band B £100,001 - £150,000
Band A £150,001 - £200,000
Band A* £200,001+

4. PAYMENT & ACCOUNTS
a) All invoices are payable net by debit/credit card or on a pro-forma basis, unless credit facilities have been approved.
b) Payment for the Goods is due to the Seller 30 days from date of invoice.
c) Any overdue account (invoices over 45 days) will be put on stop until cleared funds are received.
d) Returned or represented cheques will be charged at £15 per representation.
e) If a credit account is overdue or over its credit limit the Seller will try to contact the Buyer within 24 hours to request payment to release the pending order. However it is important for the Buyer to ensure their account is within terms so that orders are not held.
f) The Seller reserves the right to charge interest at 4% above the base rate at Santander UK plc on the overdue balance on the account. The Seller reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
g) Invoices must be paid in full without any deduction unless the deduction has been agreed by the Seller in writing; or if a valid court order has been obtained by the Buyer.
h) If the Buyer fails to make any payment the Seller shall be entitled to reject any further orders and reserves the right to collect stock amounting to the debt from the Buyer.

5. SPECIAL ORDERS
a) Special Order Goods ordered by the Buyer are classed as: bespoke garments and embroidery and printing.
b) Bespoke Goods can have up to a 15% of overmakes and the Buyer is expected to pay the Seller for the extras.
c) Bespoke Goods ordered cannot be cancelled once they have been processed.
d) Embroidery and printing order confirmations are emailed to the Buyer and should be checked by the Buyer as they are processed immediately. Any errors on the order confirmation must be reported to the Seller within 24 hours.
e) Embroidery and printing orders cannot be cancelled once they have been processed.
f) The Seller cannot accept returns on any special orders unless faulty.

6. DELIVERY
a) Plain stock orders placed by the Buyer online or via email or telephone before 4.15pm are usually dispatched for next day UK mainland delivery.
b) All orders over £250 (excluding VAT) or online orders over £150 (excluding VAT) are carriage free for next day UK mainland delivery.
c) All carriage charges are subject to VAT at the current rate (where applicable).
d) The Seller may fulfil orders by delivery instalments; and each delivery constitutes a separate Contract.
e) Back-orders over £50 (excluding VAT) will be carriage free for UK mainland delivery.
f) The Buyer should ensure all boxes are present prior to signing for them as the Seller is not responsible for non-delivered packages that have been signed for.
g) Goods short delivered or damaged in transit should be reported to the Seller within 72 hours from receipt of goods.
h) Next day UK mainland delivery is not a guaranteed 24 hour delivery therefore the Seller will not refund or credit carriage charges (where applicable) where the carrier has failed to meet its obligations.
i) The Seller accepts no liability for any of the Buyers losses relating to either late, non-delivered or incorrectly delivered goods.

7. RETURN OF GOODS
a) The Seller does not operate on a sale or return basis.
b) The Seller will not accept any return without prior authorisation.
c) The Buyer should check the Goods carefully before processing. The Seller will not credit or refund for third party embroidery or print costs.
d) The Seller cannot accept returns that are:
i) soiled or otherwise unsaleable
ii) embroidered by third party embroiderers, where wrong colours have been dispatched in error
iii) made as a special order for the Buyer
e) The Seller charges a 20% handling charge on authorised returns subject to them being in their original undamaged packaging and are current stock.
f) Goods collected on behalf of the Buyer using the Sellers carriers are subject to a charge of £10 + VAT per carton.
g) Any Goods returned that are not from the Seller will be returned to the Buyer at their cost or disposed of.

8. TITLE TO GOODS
a) All Goods remain the property of the Seller until the Buyer has paid for them in full.
b) The risk in goods sold by the Seller passes to the Buyer upon delivery to the Buyer or their agent.
c) Goods not paid for by the Buyer once payment is due will allow the Seller or its agent to enter the premises of the Seller to repossess all the Sellers Goods in the premises of the Buyer or any third party where the goods are stored.
d) The Buyer authorises the Seller or its agents to enter the Buyers’ premises for the purpose of enforcing these provisions.

9. IMAGES
The Seller has various copyrighted images from their catalogue and website that are available for the Buyer to download by request.

10. CALL RECORDING
The Seller records all calls for verification, training and monitoring purposes.